Shipping Policy
The majority of RockJock® product shipments are generally shipped within 1-2 business days from the date of order placement. Generally, orders must be received before 2pm PST for eligible products to ship the same day. Eligible orders received after our 2pm PST cut-off time will ship the following day.
Custom products or specialty items that are made to order may require additional lead time for delivery depending on our production schedule.
Products are shipped via the shipping vendor, and at the shipping urgency level, selected by purchaser at the time of order placement.
All shipments are F.O.B. our factory in Corona, California. Special packaging and handling may incur additional charges that are not quoted the time of order placement. These charges will be calculated manually and added to the order total before shipment. This most commonly occurs with orders that require a pallet, orders shipped outside the 48 contiguous states, or orders shipping to APO/FPO addresses.
We ship most orders using UPS, FEDEX or USPS Ground Service for domestic shipments within the 48 contiguous states. PLEASE NOTE: "3-Day", "2-Day" and "Next Day" shipping methods indicate the transit time after the order has been picked up by the shipping carrier and does not include the processing time at our fulfillment center.
Common Carrier transportation (less than truckload freight “LTL”) may be required for domestic shipments which are oversized, overweight, or need some type of special handling. In these instances, our shipping department will contact you to obtain specific delivery location information to assist us in scheduling the delivery.
Please verify your shipping address before you submit your order to ensure the quickest possible delivery.
IMPORTANT NOTE: If you are not at home at the agreed time of delivery, you may be charged a redelivery fee equal to your shipping charge.
In the event of a back ordered product, you will be notified, via the e-mail address provided for the order, within 24 hours of order placement. Our current best estimate of the date of shipment of the back ordered item will be provided in the e-mail.